How can I request a refund or report a technical issue?

If you have a problem with a payment, an invitation or a purchased add-on, describe it in an email. Do not include your password or card details.

How do I report a problem?

1. Email hello@digitalstories.app.
2. Explain what happened and what you are asking for.
3. If the issue concerns a purchase, include the order reference.
4. For a technical issue, describe the steps that led to it.

Refunds

Digital Stories does not offer a general voluntary 14-day, change-of-mind refund guarantee for purchases made in the United States. This does not waive rights that cannot lawfully be excluded. For customers elsewhere, mandatory consumer rights that apply to their transaction remain in place. The applicable rules are in the Terms, linked from the site footer.

Technical problems

If a purchased feature does not work, an invitation is unavailable despite confirmed payment, or another part of the service does not match the contract, describe that in your message. Depending on the situation and the applicable law, we may fix the problem, restore access, offer a price reduction, or provide a partial or full refund.

My payment was confirmed, but I cannot see my invitation