My payment was confirmed, but I cannot see my invitation

If the payment succeeded and the invitation is not visible, do not buy the same product again straight away.

What should I check?

1. Make sure you returned to Digital Stories after payment.
2. Check that you are signed in to the correct account.
3. Open My events and review your orders and invitations.
4. Refresh the page and check the status again.
5. Check the payment confirmation email, if one was sent.

Is the invitation still missing?

Email hello@digitalstories.app and include the order reference. Describe what you see after returning from checkout.

Never send your card number, CVC, password or other sensitive payment details. Do not place another order only to fix the first one.

How can I request a refund or report a technical issue?