Digital Stories Terms and Conditions

1. General

Digital Stories allows customers to create, personalise and share digital invitations.

Customers can choose an available product, enter event details, upload photos, personalise their invitation and use the features included in the selected product.

The service features depend on the selected product and any purchased add-ons.

Nothing in these Terms excludes consumer rights that cannot lawfully be excluded.

2. Customer accounts

An account is required to manage an invitation.

Customers are responsible for protecting their login credentials and for the content they upload or publish.

Customers must use the service lawfully and respect third-party rights.

3. Orders and payments

The price, currency, product features and access period are displayed before an order is placed.

Payments are processed by Stripe. Payment takes place on Stripe's page.

An order is treated as paid after reliable payment confirmation is received by the system.

Customers can contact hello@digitalstories.app if they experience payment errors, duplicate charges or other payment-related problems.

4. Product and personalisation

Digital Stories allows customers to create invitations based on available templates.

Customers are responsible for the accuracy and lawfulness of the content they provide and for having the rights needed to use uploaded photos and other materials.

Digital Stories does not guarantee event attendance, the number of guests or any particular number of RSVP responses.

5. Publication and sharing

A published invitation is available at its assigned URL.

Customers are responsible for sharing the invitation link with appropriate people and for deciding what information they make available to their guests.

Availability depends on the product, publication status and access period.

6. Access period

NIGHT and CLASSIC invitations have an access period of 12 calendar months from the confirmed payment of the initial order.

The period does not begin on account creation, draft saving, preview or first publication.

When the access period expires, the public invitation content becomes unavailable.

Invitation data may remain available in the customer's secured account if retained by the system and not deleted under the applicable retention policy.

7. Renewal

Customers may purchase a renewal while the invitation data remain available and the renewal option is offered.

A renewal purchased before expiration extends the current expiration date by another product period.

A renewal purchased after expiration starts a new period from the confirmed payment.

A renewal does not create a new invitation or a new URL.

Renewal does not automatically reactivate functionality disabled by the post-event archive.

8. Add-ons and discounts

Add-on availability depends on the selected product and current store configuration.

An add-on purchase does not automatically extend the invitation's access period unless clearly stated before purchase.

Customers with at least one earlier confirmed paid order associated with their account may qualify for a 10% discount on eligible subsequent purchases.

Eligibility is verified server-side.

The final discounted price is displayed before payment.

9. Customer content

Customers retain rights to the content they upload.

Customers grant Digital Stories the limited rights required to store, process and display such content for the purpose of providing the service.

Customers must not upload content they have no right to use or disclose personal information unlawfully.

10. Service availability

Digital Stories makes reasonable efforts to keep the service available and functioning properly.

Temporary interruptions may occur due to maintenance, updates, network issues or third-party services.

Nothing in these Terms excludes statutory remedies for digital content or digital services that do not conform to the contract.

11. Refunds for US customers

Digital Stories does not offer a general voluntary 14-day, change-of-mind refund guarantee for purchases made in the United States.

This policy does not waive or limit any rights or remedies that cannot lawfully be excluded under applicable federal, state or local law.

A customer who experiences a technical issue, unavailable feature or other serious problem should contact hello@digitalstories.app or +48 518 153 394.

We will review the issue and, depending on its nature, may:

• fix the problem or restore the service;
• restore access to a purchased feature;
• offer a partial refund or price reduction;
• offer a full refund where appropriate.

Nothing in this section limits mandatory remedies available under applicable law.

For consumers located outside the United States, any mandatory consumer rights under the laws applicable to their transaction remain unaffected. The language of the website or the currency displayed does not by itself determine the customer's legal rights.

12. Complaints and non-conforming services

Customers may report technical failures, display errors, unavailable purchased features, problems with add-ons or other issues.

Contact: hello@digitalstories.app, +48 518 153 394.

Where possible, include the order reference, product and description of the issue.

Digital Stories will review the complaint and provide an appropriate response. Depending on the issue, possible resolutions may include correction, restoring access, a partial refund or a full refund.

These options do not limit any mandatory legal remedies.

13. Intellectual property

Digital Stories' code, branding, templates and platform elements remain the property of their respective rights holders.

Customers retain rights to their own content. Digital Stories receives only the permissions needed to provide the purchased service.

14. Personal data

Personal data processing is explained in the Digital Stories Privacy Policy.

15. Contact and final provisions

Contact: hello@digitalstories.app, +48 518 153 394.

Nothing in these Terms deprives a consumer of mandatory rights that cannot lawfully be excluded.